ServicesChatbots & Automation
Bots that know when to hand off.
Support and operations bots for web, WhatsApp, and Slack that know when to hand off to a person. Every bot gets a clear path to a human.
A good bot answers the easy questions fast and passes the hard ones on.
What we look at
From first message to resolved.
Channels
Where do your customers already write to you?
Scope
Which questions should it answer, and which never?
Handoff
How does a person take over mid-conversation?
Tone
Does it sound like your team?
Integrations
Can it book, look up or update records?
Reporting
Which questions come up most?
What we deliver
What we build for you.
Which of these you need is decided in discovery, not by a package.
- Conversation design
- WhatsApp and web chat
- Slack and Teams bots
- Booking and CRM integrations
- Human handoff
- Knowledge base sync
- Analytics
- Ongoing tuning
OpenAI · Twilio · Slack API
Selected work
Recent projects.
- AI/ML
- AI/ML
WhatsApp concierge for a restaurant group: books tables, answers menu questions, hands off to staff. Relay
Relay · 2026
AI/ML
Approach
How we work.
We start every project with a short discovery sprint to find the smallest version worth building. After that you see a working demo every week, and the code, docs, and infrastructure are yours from day one.
- Discover
- Design
- Build
- Ship
FAQ
Questions we get asked.
How does a project start?
Send us an enquiry. We talk through what you want to build, then send back a written plan with scope, milestones and a timeline before any work starts.
How long does a typical project take?
It depends on scope. A focused first version often takes weeks rather than months, and the plan we send you sets out the timeline before you commit.
Who owns the code?
You do. The code, designs, documentation and infrastructure accounts are yours from day one.
Can you work on an existing product?
Yes. We can start with a short review of your codebase, then extend it, fix what is slowing you down, or rebuild parts of it.
How do you handle our data in AI projects?
We agree up front which data a model may see and where it is processed, and we can keep it inside your own cloud accounts.
What happens after launch?
We can stay on to maintain and improve the product, or hand it over to your team with documentation.
Where are you based?
Lahore, Pakistan. We work with clients in other time zones and agree overlapping hours for calls.
Next step
Let’s build something.
Tell us what you are working on and we will reply within two working days with a plan.
Or email us at hey@techfinisolutions.com
Prefer to talk first?
Book a call (opens in a new tab)